Book Notes · Mind & science
Never Split the Difference (Chris Voss)
An FBI hostage negotiator's playbook: tactical empathy, mirroring, labeling, the accusation audit, 'no'-oriented and calibrated questions, getting to 'that's right', and Ackerman bargaining.
Step 1 of 6 · Overview30 min read ·
Key idea
Prereqs: Negotiation basics. Next: Negotiation: tactical empathy; Schelling. Source: Chris Voss with Tahl Raz, *Never Split the Difference* (2016); Voss TEDx talk.Next: 1. Tactical empathy